Overview
Terms, Cancellation & Refund Policy – DubaiCoffee
1. General Terms
By using our website, you agree to these terms and conditions.
DubaiCoffee provides coffee products and related items through its website.
We reserve the right to modify these terms at any time.
2. Orders & Pricing
- All orders are subject to availability
- Prices are listed in Turkish Lira (TRY)
- We reserve the right to cancel orders due to pricing errors or stock issues
3. Payment
All payments are securely processed via iyzico.
We do not store your card information.
4. Delivery
- Delivery times may vary depending on location
- Delays caused by courier companies are not our responsibility
5. Order Cancellation
- Orders can be cancelled before they are prepared or shipped
- Once the order is processed or shipped, cancellation may not be possible
6. Refund & Return Policy
Due to the nature of food and beverage products (coffee), returns are generally NOT accepted.
However, refunds or replacements are available in the following cases:
- Damaged items
- Incorrect product delivered
- Missing items
7. Refund Conditions
- Issues must be reported within 24 hours of delivery
- Proof (photo/video) may be required
8. Refund Process
- Refunds are processed within 7–14 business days
- Refunds are issued via the original payment method (iyzico)
9. Shipping Costs
Shipping fees are non-refundable unless the error is caused by us.
10. User Responsibilities
Users must provide accurate and complete information.
11. Intellectual Property
All website content belongs to DubaiCoffee and cannot be used without permission.
12. Limitation of Liability
DubaiCoffee is not responsible for indirect or consequential damages.
13. Contact
Email: info@dubaicoffee.com.tr
Phone: +90 (539) 624 20 20
Phone: +90 (212) 626 20 20